When done delicately and with careful thought, discussing euthanasia with your veterinary clients is easier to get through and can be helpful for pet owners. Your practice is a business, but for your clients, it’s a place of safety and care for their dear pets. Take your time, have a plan, and remain sensitive to clients’ emotions.
Never Rush
Some clients are well prepared and expecting sad news, causing them to not need as much time to process the idea of euthanasia. However, other clients may be caught off guard and unsure about the idea, requiring more patience and time from you.
Make euthanasia meetings an important part of your veterinary practice by making it clear to all staff that those scheduled times are considered high priority, and interruptions are not an option. Training your staff to handle all other issues during this time is imperative.
Remind Clients of All They’ve Done
Before they reach the point of potential euthanasia of a pet, a client has likely already taken every step they can financially afford or are willing to put their pet through in order to protect their furry friend. Now is the time to remind clients of the love and care they’ve shown throughout this entire process.
Remind them that they’ve done all they can, but be willing to offer more tests if they insist. Just be prepared to gently explain if something like extensive bloodwork or an expensive MRI is not the best option in their situation. Refer clients back to tests they have already completed if it helps them process the situation.
Sadly, guilt may overcome a client as they consider ending the life of their beloved companion.
Let It Be Their Decision
When discussing euthanasia with your veterinary clients, remember that the decision is up to the client when all is said and done.
This is tough as the veterinarian, especially when you understand the quality of life for the pet is now low, and the cost to the owner is high. Still, this is a time to remove your emotions from the scenario and respect a client’s wishes.
Simply do all you can at this time, offer all the information available, and allow the client to make the decision on their own.
In conclusion, euthanasia discussions with clients are the toughest parts of a veterinarian’s job. Doing all you can for each animal and remaining empathetic toward clients will ensure everyone involved finds the euthanasia discussions helpful and comforting.
